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THE EFFECT OF WORKING CONDITION ON THE PERFORMANCE OF SECRETARIES IN AN ORGANIZATION

(A Survey Study of Some Selected Organization in Kaduna Metropolis)

 

ABSTRACT

 

This study examines the effect of working condition on the performance of secretaries in an organization. A survey method of research was used for the study, secondary data were collected from books which formed the theoretical background of the study and primary data were collected through the use of questionnaire. The questionnaires were administered to 234 secretaries and executives/manages in the four selected organizations after which 200 were collected and analyzed. It is form this that conclusions were based, the summary was based on the findings and recommendations were made. Thereafter, it was discovered that good and conducive working environment leads to better performance by the secretary. And where working condition is not nor haphazardly provided, the works will be in danger while productivity suffers.

 

CHAPTER ONE

1.0    Introduction

1.1    Background of the Study

 

Any organization that wishes to succeed in achieving it aims and objectives has to maintain a good working condition so as to achieve its goals. This is so because the intrinsic and extrinsic factors the intrinsic factor is the incentives attached to one’s job that is what influences the secretary within the job, and this include achievement, recognition, the work itself, responsibility promotion and possibility for personal growth, while extrinsic are the environmental condition attached to one’s work element that contribute or motivated the secretary e.g. interpersonal relationship with colleagues and subordinates.